back to top

back to top

delivery and collection/one-way rentals

• Delivery is normally to a local office, with a driver collecting you from your accommodation to pick up the car. A charge for delivery and collection payable locally may apply and will be advised on booking if applicable. Delivery and collection charges are included if you book 'the max' as part of your rental (where available).
• Collection is normally at the airport or local office.
• In some locations deliveries are available during normal working hours. If you would like your car to be delivered, full address and delivery time must be given at the time of booking.
• Delivery and collection must be booked by phone and do not qualify for a web booking discount.

out of hours charges

• In most locations flights will be met and cars supplied outside of normal working hours. However, there may be an additional charge for this service payable locally. This will be quoted when your flight timings are given to us. In the event that a flight is delayed, causing the car pick-up to fall outside normal working hours, the additional charge will be made locally, where the out of hours service is available.

• holiday autos can accept no further responsibility where there is no out of hours facility available and it is therefore recommended that customers should take independent travel insurance.

driving licence

• Drivers must produce a full British driving licence held for at least one year (or in some cases an international driving licence). Drivers with a new style licence must have all sections with them.
• In certain locations and for some car types, drivers must have held a full licence for a minimum of 2 years.
• It is the driver’s responsibility to ensure that he/she has the appropriate driving licence.
• Our reservations agent must be informed of any endorsements on the driver’s licence, as we may not be able to take your booking.
• No refunds will be given for rentals rejected due to non-production of a driving licence or non-disclosed endorsements.
• Faxed or photocopied licences are not acceptable.

driving restrictions

• Restrictions are applicable when crossing country and state borders. Please consult our reservations department at the time of booking as to whether border crossing is permitted and what, if any, charges apply.

Collision Damage and Theft Waiver Exclusions and Damage Excess Waiver Product

• If you hire a car through holiday autos we waive, in most circumstances (see exclusions below) your liability to pay for any damage caused to the vehicle during the period of hire, subject only to the payment by you of a charge, referred to as an "excess" (unless you are advised that this is not applicable at the time of booking). Your liability for the damage will be limited to the cost of the excess. We call this contractual waiver “Collision Damage Waiver” or “CDW”. CDW is subject to certain exclusions which include, without limit, when damage is caused to windows/windscreens, wheels and tyres, the underside or roof of the car or where the vehicle is driven off-road or on un-tarmacked roads, without due care and attention, negligently or where the driver is under the influence of alcohol or other drugs. Your liability to pay for the damage will therefore not be waived in these circumstances and you may be liable for the full cost.
• If you would like us to waive your liability to pay the excess referred to above, then you can purchase our damage excess waiver product (DEW). However, please be aware that even with this product you will still have to compensate the car rental partner for damage which falls within one of the exclusions identified above.
• Theft Waiver (also known as Theft Protection) provides coverage for theft or attempted theft, of the vehicle up to the full value of the vehicle and any loss that our car rental partner may incur. You are responsible for the excess of each claim, which you will be required to pay as part of the overall excess deposit (unless you are advised that this is not applicable at the time of booking). Your loss will be limited provided the vehicle is used and its keys returned in accordance with the terms and conditions of the rental agreement.

Damage excess waiver product (DEW)

• On all bookings you will be required to leave a deposit to the value of any CDW excess you may be required to pay if the vehicle is damaged during the period of hire (see the paragraphs dealing with CDW above). If the vehicle is damaged, the deposit will be retained and treated as payment of the excess. If, however, you have purchased our DEW product, your liability to pay the excess will be waived and you may reclaim it, subject to our terms and conditions, by filling in an accident report form (supplied by our car rental partner) and sending a copy of it to holiday autos. Your liability to pay for damage to the vehicle will therefore be limited to the cost of the daily rate you pay for CDW and DEW.
• DEW is not available in relation to prestige cars.
• DEW (and CDW) do not apply in relation to damage to windows/windscreens, wheels and tyres, the underside and the roof, the interior of the car, towing charges or where the vehicle is driven off-road or on un-tarmacked roads, without due care and attention, negligently or where the driver is under the influence of alcohol or other drugs. Your liability to pay the cost of the damage will therefore not be waived in these circumstances and you may be liable for the full cost.
• In the event that keys are lost or damaged, you will be liable for the reasonable costs of obtaining a replacement, and further costs if directly related to the theft of the car.
• DEW does not apply when taking four-wheel drive vehicles "off road" or on un-tarmacked roads. Your liability to pay the CDW excess will therefore not be waived in these circumstances and you may be liable for the full excess.

cancellation administration charge

• holiday autos levy a charge for cancellation of any booking you are unable to honour prior to your collection date (see below).
• No refunds will be given for rentals ended early, late collections, no shows or cancellations made after the rental start date, even if cancellation protection is taken.
• All cancellations must be made in writing, If your booking is for a destination in Spain (including the Balearics but excluding the Canary Islands) or Portugal (including Madeira) please e-mail or fax us at cancellations@ch.holidayautos.com or 0041 43 2335710.
  For bookings to all other destinations, please e-mail or fax us at cancellations@holidayautos.co.uk or 01483 263 380.

cancellation charges

7 or more days before start date	£15
6-3 days before start date	50%
2-0 days before start date	75%

cancellation waiver protection

• For just £5.50 per rental week, holiday autos will waive your liability to pay any cancellation charges if you are unable to honour your booking prior to the collection date. If you wish to purchase this contractual waiver charge, you must do so at the time of booking.

our recommendation to you

• As part of our continued commitment to quality customer service, we strongly recommend that, prior to signing our local car rental partner's rental agreement, you ensure that the details on this agreement match those details on your holiday autos car rental voucher. Any additional purchases accepted to your credit card after the rental agreement has been signed will be your own financial responsibility.
  If in doubt, please consult our help section by clicking here.

  holiday autos uk and ireland,
  victoria gate,
  chobham road,
  woking
  surrey
  GU21 6JD
  
  holiday autos is part of lastminute.com plc
  Registered office:
  39 Victoria Street,
  London,
  SW1H 0EE

• holiday autos uk & ireland is registered in England and Wales no.3292373.
  holiday autos may on occasion record telephone conversations for quality assurance purposes.